Terms of Use of Services

01Agreement to these terms

These Terms of Use (“Terms”) are an agreement between you and BNQ InTech (OPC) Private Limited (“BNQ InTech”, “we”, “us”). By using bnqintech.com or any of our online services you accept these Terms, our Privacy Policy, Cookie Policy and Legal Disclaimer. If you do not agree, please do not use the website.

If you use the website for an organisation, you confirm you are authorised to accept these Terms for it.

02Who may use the website

You must be at least 18 years old and able to enter into a binding contract under Indian law to create an account, submit an application or order services.

03Acceptable use

You agree not to:

break any law or anyone’s rights while using the website;
try to gain unauthorised access, test vulnerabilities, scan, overload or disrupt the website or its servers (responsible disclosure: write to us first);
scrape, copy or harvest content or data by automated means, except search-engine indexing that respects robots.txt;
send spam, malware or false, misleading or impersonating information through our forms;
use the website to build a competing service or to mislead others about a connection with us.

04Customer accounts

You are responsible for the accuracy of your account details and for keeping access to your email and mobile number secure, because sign-in codes are sent there. Tell us immediately if you suspect misuse.

We may suspend or close an account that breaks these Terms, is used fraudulently, or must be closed by law. You can ask us to close your account at any time.

05Website information, quotes and proposals

Content on the website is general information about our company and services; see the Legal Disclaimer. Quotes, estimates and proposals are invitations to discuss. No services contract exists until both parties sign a written agreement, statement of work or accepted order.

06Client services

Professional services (software, cloud, security, data, managed and ITES/BPO services, including managed services on an OPEX basis) are governed by the written agreement and statement of work signed with each client, including its scope, service levels, fees, confidentiality, data-processing and liability terms. If those documents conflict with these Terms, the signed agreement prevails.

Service levels, uptime objectives and delivery timelines apply only as written in that agreement.

07Orders, fees, taxes and wallet

Prices are in Indian rupees unless stated otherwise and are exclusive of GST and other applicable taxes, which are added as required by law.
Invoices are payable within the period stated on them. Late payments may carry interest as agreed or as allowed by law.
Refunds and cancellations follow the signed agreement or order; where none applies, fees for work already performed are not refundable.
A wallet balance shown in your account is a record of credits for use against our services only. It is not a bank deposit, does not earn interest, is not transferable, and is not a payment instrument; unused credits are handled as agreed in writing.

08Partner programme

Participation in the Business Partner Network and Global Business Partnership Programme is subject to approval and a signed partner agreement. Any profit share (“up to 90% of profit”) is the maximum for qualifying arrangements and depends on the partnership model, service and responsibilities set out in that agreement. “Profit” means profit as defined in that agreement (eligible revenue actually collected, less the costs, expenses, taxes and deductions the agreement lists). Earnings arise only from genuine customer revenue actually collected — never from recruiting other partners. Calculators on the website are illustrations, not promises.

09Careers and recruitment

We never charge candidates a fee for applications, interviews, training or job offers. Offers are made only in writing from an official BNQ InTech email address. If someone asks you for money in our name, do not pay and report it to info@bnqintech.com. Job listings describe roles we are hiring for and may change or close without notice.

10Intellectual property

The website, its design, text, graphics, logos (including the BNQ InTech name and emblem), illustrations and code belong to BNQ InTech (OPC) Private Limited or its licensors and are protected by law. You may view and print pages for your own business use. Any other use — copying, modifying, republishing or using our marks — needs our written permission. Other names and logos belong to their owners.

Ownership of deliverables created for clients is set out in each client agreement.

11What you send us

You confirm that information, files and CVs you submit are accurate and that you have the right to share them. Ideas, suggestions and feedback you send voluntarily may be used by us without obligation, but we will not publish your personal data or confidential business information without your permission.

Please do not share confidential business information through public forms before a non-disclosure agreement is in place; until then we cannot treat it as confidential.

12Third-party services and links

The website uses or links to third-party services (for example maps, fonts, email delivery, WhatsApp and social networks). Their own terms apply, and we are not responsible for their content, availability or practices.

13Disclaimer of warranties

The website and its content are provided “as is” and “as available”. To the extent the law allows, we make no warranty that the website will be uninterrupted, error-free, secure or free of harmful components, or that its information is complete or current. Nothing in these Terms limits warranties given in a signed client agreement.

14Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business opportunity, arising from use of or inability to use the website.

Our total liability for any claim connected with the website or these Terms is limited to the greater of (a) the fees you paid us for the specific online service giving rise to the claim in the 12 months before it, and (b) ₹10,000. Liability for client services is governed solely by the signed client agreement. Nothing here limits liability that cannot be limited by law, such as for fraud.

15Indemnity

You agree to compensate us for losses, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party right.

16Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, riots, government action, power, internet or provider outages, and cyber-attacks despite reasonable safeguards.

17Governing law and disputes

These Terms are governed by the laws of India.

If a dispute arises, we will first try in good faith to settle it within 30 days of written notice. If it is not settled, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual agreement (or, failing agreement, as provided by that Act). The seat and venue of arbitration is Pune, Maharashtra, and the language is English.

Subject to the arbitration clause, the courts at Pune, Maharashtra have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court. Nothing here removes rights you have under consumer-protection law that cannot be waived.

18Electronic records and notices

These Terms are an electronic record under the Information Technology Act, 2000 and need no physical or digital signature. We may give you notices by email or on the website; you may give us notices by email to info@bnqintech.com or by post to our registered office.

19General

If any part of these Terms is found invalid, the rest stays in force.
Not enforcing a right is not a waiver of it.
You may not transfer your rights under these Terms; we may transfer ours to an affiliate or successor.
These Terms, with the policies they refer to, are the whole agreement about use of the website; signed client and partner agreements govern their own subjects.

20Changes to these Terms

We may update these Terms. The date above shows the current version. Continuing to use the website after a change means you accept the updated Terms.

21Grievance Officer & contact

BNQ InTech (OPC) Private Limited, GF1 & GF2, Tirath Technospace, Beside B U Bhandari Mercedes Showroom, Baner, Pune 411045, Maharashtra, India.

Grievance Officer / privacy contact: email info@bnqintech.com with the subject “Privacy / Grievance”, or write to the address above. We acknowledge grievances within 72 hours and aim to resolve them within 30 days, or sooner where the law requires.