IT-Enabled Services (ITES / BPO) · Operate
Customer Support & Call Centre
Inbound / outbound voice, chat and email support in multiple languages, 24x7.
OPEX Available as a managed monthly service with SLAs6capabilities
4technologies
22industry sectors
24×7delivery
Overview
What Customer Support & Call Centre means at BNQ InTech
Deliver outstanding customer experience without building a contact centre yourself. Our agents handle inbound queries, outbound campaigns, live chat, email and social media support with strict SLAs and quality monitoring.
Typical use cases
- Inbound customer care by phone, chat and email
- Order and delivery support
- Technical help desk
- Outbound follow-ups and surveys
What's included
- 01Inbound customer service
- 02Outbound sales & lead generation
- 03Live chat & email support
- 04Technical helpdesk (L1/L2)
- 05Multilingual agents
- 06Quality assurance & call analytics
Tools & technologies
Omnichannel CCaaSCRM integrationIVRWorkforce management
What you get
Outcomes, not just deliverables
🎯Customers answered fastAgreed response times, measured every day.
🛡️Your brand voiceAgents trained on your products, tone and policies.
📈24×7 coverShifts across time zones so no customer waits until morning.
How we work
A simple, transparent process
01DiscoverWe listen, map your current process and define measurable goals for the engagement.
02DesignSolution architecture, staffing plan, SLAs and a transparent commercial proposal.
03DeliverAgile development or team ramp-up with weekly reporting and a single point of contact.
04Support & ScaleContinuous improvement, 24×7 support and the flexibility to scale up or down.
Engagement models
Choose how we work together
01
Fixed priceDefined scope, defined budget. Ideal for projects with clear requirements.
02
Dedicated teamHand-picked engineers or agents working exclusively for you on a monthly basis.
03
Time & materialPay for the hours used. Flexible for evolving requirements and support work.
04
05Per transactionVolume-based pricing for data processing, claims, calls and tickets.
Managed services (OPEX)We run Customer Support & Call Centre end to end under SLAs, for one predictable monthly fee.
Where it is used most
Industries we deliver Customer Support & Call Centre for
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IT-Enabled Services (ITES / BPO)
Ready to start with Customer Support & Call Centre?
Tell us your goal — we send a written proposal with scope, team, timeline and pricing within 2 business days.