IT-Enabled Services (ITES / BPO) · Operate
Healthcare & Insurance BPO
Medical billing, coding, claims processing and insurance back-office.
OPEX Available as a managed monthly service with SLAs6capabilities
4technologies
22industry sectors
24×7delivery
Overview
What Healthcare & Insurance BPO means at BNQ InTech
HIPAA-aware teams supporting healthcare providers and insurers with revenue cycle management, medical coding, claims adjudication support and patient scheduling.
Typical use cases
- Medical billing and coding
- Insurance claims processing
- Patient scheduling and support
- Medical records management
What's included
- 01Medical billing & coding
- 02Claims processing & follow-up
- 03Eligibility verification
- 04Patient scheduling support
- 05Denial management
- 06Policy administration support
Tools & technologies
ICD-10 / CPTEHR / EMR systemsSecure VDIHIPAA controls
What you get
Outcomes, not just deliverables
🎯Fewer denialsClean claims and coding checked before submission.
🛡️Faster cash flowFollow-up on every pending claim.
📈Privacy firstStrict access controls for patient data.
How we work
A simple, transparent process
01DiscoverWe listen, map your current process and define measurable goals for the engagement.
02DesignSolution architecture, staffing plan, SLAs and a transparent commercial proposal.
03DeliverAgile development or team ramp-up with weekly reporting and a single point of contact.
04Support & ScaleContinuous improvement, 24×7 support and the flexibility to scale up or down.
Engagement models
Choose how we work together
01
Fixed priceDefined scope, defined budget. Ideal for projects with clear requirements.
02
Dedicated teamHand-picked engineers or agents working exclusively for you on a monthly basis.
03
Time & materialPay for the hours used. Flexible for evolving requirements and support work.
04
05Per transactionVolume-based pricing for data processing, claims, calls and tickets.
Managed services (OPEX)We run Healthcare & Insurance BPO end to end under SLAs, for one predictable monthly fee.
Where it is used most
Industries we deliver Healthcare & Insurance BPO for
Related services
Often combined with
Customer Support & Call Centre
Inbound / outbound voice, chat and email support in multiple languages, 24x7.
Explore the service
Back-Office & Data Processing
Data entry, document digitisation, form processing and catalogue management.
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Finance & Accounting Outsourcing
Bookkeeping, accounts payable/receivable, payroll and reconciliations.
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IT-Enabled Services (ITES / BPO)
Ready to start with Healthcare & Insurance BPO?
Tell us your goal — we send a written proposal with scope, team, timeline and pricing within 2 business days.