A selection of engagements and the measurable outcomes we delivered. Client names are withheld under NDA and available on request.
Challenge — Response times were climbing and coverage gaps outside business hours were costing conversions.
What we did — Scaled a 40-agent voice and chat team in eight weeks, cutting average response time by 62% and raising CSAT to 4.7/5.
Challenge — A slow legacy store was hurting conversion, and daily catalogue upkeep for 25,000 SKUs overwhelmed the in-house team.
What we did — Rebuilt the store on a modern stack and took over daily catalogue management for 25,000 SKUs.
Challenge — Rising claim denials and slow reimbursements across a growing group of clinics.
What we did — Combined trained billing staff with OCR automation to reduce claim denials and speed up reimbursements.
Challenge — Ageing on-premise ERP and file servers with rising costs and no proper monitoring.
What we did — Migrated on-premise ERP and file servers to AWS with zero downtime, then took over 24×7 infrastructure monitoring.