FintechAt a glance
Challenge — Response times were climbing and coverage gaps outside business hours were costing conversions.
What we did — Scaled a 40-agent voice and chat team in eight weeks, cutting average response time by 62% and raising CSAT to 4.7/5.
Services: Customer Support & Call Centre · Data Analytics & AI
62%
faster first response
4.7/5
CSAT score
40
agents · 3 languages
How we work
01Discover
We listen, map your current process and define measurable goals for the engagement.
02Design
Solution architecture, staffing plan, SLAs and a transparent commercial proposal.
03Deliver
Agile development or team ramp-up with weekly reporting and a single point of contact.
04Support & Scale
Continuous improvement, 24×7 support and the flexibility to scale up or down.